In this episode, we have the privilege of learning from Jaclyn Rodriguez, a seasoned Sexual Assault Nurse Examiner (SANE) nurse and CEO of ForMed Insights, as we explore the transformative power of trauma-informed, patient-centered communication. We dive into practical strategies for building trust, empowering others, and maintaining calm in high-stress situations—skills that extend far beyond the emergency room. Through Jaclyn’s expertise, we gain invaluable tools for approaching sensitive conversations with empathy and effectiveness in both our personal and professional lives. Join us as we uncover actionable techniques that help us connect more deeply, foster collaboration, and support those navigating difficult circumstances.

Timestamps: 

• (00:06 ) - Introducing Jaclyn Rodriguez, SANE nurse and CEO of ForMed Insights.
• (04:19 ) - Jaclyn explains what it means to be certified as a SANE nurse.
• (05:09 ) - Detailed description of the role and responsibilities of a SANE nurse.
• (08:33 ) - Jaclyn shares her approach to patient-centered care in chaotic ER environments.
• (13:41 ) - Explanation of trauma-informed care and its relevance to all interactions.
• (22:32 ) - Discussion of different types and levels of trauma, including ACEs and household dysfunction.
• (28:42 ) - Jaclyn illustrates the concept of "peacefulness is contagious" in high-stress situations.
• (34:21 ) - Strategies for maintaining control and calm in ER rooms with multiple stakeholders.
• (42:44 ) - Importance of using neutral physical space and body language to empower patients.
• (48:06 ) - Jaclyn’s work training law enforcement in trauma-informed, victim-centered interviewing.
• (54:45 ) - Information on connecting with Jaclyn and her consulting/training services.
• (59:44 ) - Key takeaways

Links and Resources:

• (1) Jaclyn Rodriguez | LinkedIn
• FORMEDINSIGHTLLC@gmail.com

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

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